Civil aviation safety guarantee
After-sales service during the warranty period
The radar system is covered by a 8-year warranty from the date it passes the acceptance test and is officially delivered to the user for use.
1) During the warranty period, upon receiving the user's fault report, Minshida Company will commit to informing the user of the technical personnel's troubleshooting methods in the most effective way possible at the earliest time.
2) After receiving a fault report, the remote technical support response time of Minsida Company does not exceed one hour.
3) If the user's technical personnel can eliminate the fault by replacing spare parts or other methods, the user shall send the faulty components back to Minsida Company. Minsida Company promises to complete the repair within one week and send the repaired components to the designated location of the user. 4) If the user's technical personnel are unable to eliminate the radar fault, Minsida Company promises to dispatch relevant technical personnel to the equipment site by the fastest means of transportation upon receiving the fault report.
Under normal circumstances, it will arrive at the equipment site within 24 hours.
5) During national legal holidays and non-working hours, arrive at the equipment site within 48 hours to ensure the system returns to normal operation as soon as possible.
6) During the warranty period, our company guarantees to correct, repair or replace all faulty modules/components and defects in design/production and installation free of charge, and provide free software modification and debugging services.
The company has a toll-free 400 hotline service to provide users with various technical guidance and services, promptly answering any technical issues users encounter during the use of radar.
8) With the user's consent, the company's maintenance and support engineers can log in to the system via remote dial-up to understand and analyze the system's operation status, complete system diagnosis and maintenance, and provide online technical support. Users can turn off or on this function of the system.
9) The company has established a well-managed radar maintenance and repair spare parts warehouse. All spare parts are in stock, ensuring a long-term supply of necessary spare parts for maintenance and repair.
Technical support after the warranty period
After receiving the fault report, the remote technical support of Minvidata Company responds within no more than 1 hour.
The company will provide users with paid lifetime maintenance, repair and upgrade services throughout the entire life cycle. Specific details can be further negotiated according to the user's requirements.
After the warranty period, in addition to the necessary costs for spare parts and labor that the user needs to pay, the user can enjoy exactly the same after-sales service and technical support as during the warranty period. The response time for fault repair, maintenance and warranty period are all the same.
In some cases, the equipment can be delivered to the site within 24 hours.
On national statutory holidays and during non-normal working hours, arrive at the equipment site within 48 hours to ensure that the system can resume normal operation as soon as possible.
3) After the warranty period, the company will still provide various accessories necessary for the normal operation of the radar during its lifespan at a discounted price. The supply period for normal operation conditions will be within 2 months; if it is required for abnormal operation conditions, the company will...
Within 24 hours, dispatch maintenance personnel and bring along maintenance spare parts to the site for repair.
4) After the warranty period, if any equipment malfunction is caused by design flaws or quality issues of the product, the company will provide free repair services.
5) Regarding other details related to after-sales services, the company will negotiate with the users during the contract negotiation process and clearly define them in the contract to safeguard the rights and interests of both parties.
Regular inspection and maintenance service system
Minvidata Company will dispatch technical personnel with specialized instruments and tools to conduct on-site inspections and maintenance services for the user's weather radar system during the product warranty period. The number of on-site inspections and maintenance services per year shall be no less than 1 time.
Service channels
Throughout the entire lifespan of the system, in addition to on-site maintenance and repair services, the company provides a 400 toll-free hotline service to offer users various technical guidance and services.
2) The company offers long-distance technical support. Remote technical guidance, fault diagnosis, and equipment replacement can be achieved through video and other means.
3) Users can contact the company's customer service department through various means such as phone, fax, email, etc., to seek technical support, consult technical issues, or report equipment malfunctions.
4) During the entire lifespan of the system, with the user's consent, the company's maintenance and support engineers can remotely log in to the system via the network to understand and analyze the system's operation status, complete the system's diagnosis and maintenance, and provide online technical support. Users can turn this function on or off.
Services and Contact Information
Provide 24/7 technical support
7×24-hour free service hotline: 010-62981243 / 400-650-0673
Fax: +86-10-62981251
QQ Group: Dun Sidada Technical Support 82430808
WeChat Group: Minsveda Technical Support
Email address: radar_metstar@metstar.net
Ensure that the departments, addresses, personnel and contact information for the equipment receiving and dispatching are properly recorded:
Guarantee Service Department: Production Department Materials Room of Huayun Minshida Radar (Beijing) Co., Ltd.
Service Guarantee Address: Building 2, No. 3 Fengxiu Middle Road, Haidian District, Beijing
Postal Code: 100094
Contact person: Liu Junhai
Saki's phone number: 010-62988688-8077, 13520197739
Huayun Ge Shidada Manada (Beijing) Co., Ltd. promises to offer users free 7x24-hour hotline, fax and email technical support; it can provide complete machine technical materials, including all the electrical schematic diagrams of the system; and it has established a website technical forum.
Maintenance manual, electrical schematic diagram and software license will be provided by Sensat to users, including comprehensive, complete and detailed system technical manuals and materials
The system technical manual and materials include training manuals, technical manuals, maintenance manuals, electrical schematic diagrams and other paper documents as well as electronic documents. We also promise to provide detailed software installation discs for system analysis and debugging. All the technical manuals and materials in paper form, including covers, contents and contents, are bound into volumes.
Product technical support and commitment
Carry out the upgrade of software and hardware in strict accordance with the unified deployment and requirements of the national bureau.
During the upgrade process, relevant upgrade materials and training services will also be provided.